If you are not entirely satisfied with your purchase, we are here to help. Please contact us at firstname.lastname@example.org and let us know about your concern. We can discuss the matter and work towards a reasonable solution for both parties.
Right of withdrawal
Customers of Feats have the right to withdraw from their purchase without giving any reason. The right of withdrawal will expire after 14 days from the day you acquired the goods.
To exercise the right of withdrawal, you must inform us using the ‘right of withdrawal form’ which can be found here.
There is no right of withdrawal when the product and/or the packaging are no longer in their original, complete, undamaged and unused state. All documentation and packaging materials should be enclosed with the return.
If you withdraw from your purchase, Feats shall reimburse to you all payments received from you, associated with the specific purchase, including the delivery expenses. Feats may withhold reimbursement until all good have been received for inspection.
Feats will not reimburse the cost of shipping back the goods when you are using the right of withdrawal.